Frontline workers including AEs, BDRs, and CSMs spend their day fighting for your company. AEs are trying to close more deals to grow your revenue. BDRs are cranking away to feed the pipeline so AEs don’t go hungry. CSMs are fostering relationships and making sure those customers you signed stay happy and effective on your platform.
Needless to say, these teams tend to be the lifeblood for most businesses regardless of industry, size, or geography. They have to bring their A-game to work every single day and how they choose to spend their time at work can make or break your business.
Whether your business relies on email, Zoom, and/or phone calls, all of that activity data lives in the CRM, and for most companies, that means Salesforce. Frontline teams live and breathe out of their CRM system to:
There’s a ton of great data in CRMs, but what’s not included is how teams are compensated for their hard work. That critical commissions data usually lives in a spreadsheet somewhere that reps don’t have access to.
Not having visibility into how you’re being compensated and how you’re performing can obviously cause anxiety for most of us. This is why so many reps resort to tracking their own commissions so they have something to reference and audit against their actual paycheck.
At CaptivateIQ, we believe that hard work should be rewarded and that there’s a smarter way to do that than on spreadsheets. Our platform provides teams with real-time dashboards and easy to understand pay statements so that everyone has full transparency.
I love the detailed breakdown that CaptivateIQ gives a Sales Person, we are able to break down the revenue generated each month by each account. Every commission check allows me to see exactly what I'll be making in a detailed manner - best commission tool out there! - Anna on G2
We’re excited to announce that we’ve made it even easier for frontline workers to see how they’re performing with our newest integration with Salesforce!
Reps can access the same CaptivateIQ experience without ever leaving Salesforce such as:
Our Salesforce Package will allow customers to set up CaptivateIQ’s web experience as its own tab in Salesforce. If you are on Salesforce Lightforce, we can support that via a custom page as well.
Frontline workers are the lifeblood for most businesses. Make sure to properly reward them for going to war every day by empowering them to focus on what matters - growing the business.