Effective Date: 2/28/2023
We gather various types of Personal Information from our users and other individuals, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to provide, personalize, and improve our Services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also disclose some Personal Information to third parties as described below.
Information You Provide to Us:
We receive and store any information you knowingly provide to us. For example, through the registration process, through your account settings, through interactive features on the Services (e.g., the chat feature on our website), through interacting with our customer support, or if you apply for a job with CaptivateIQ, we may collect Personal Information such as your name, email address, and third-party account credentials (for example, your log-in credentials for Salesforce or other third-party sites). We may also collect Personal Information from individuals and third parties to assess and pursue potential business opportunities.
Information Collected Automatically:
Whenever you interact with our Services, we automatically receive and record information, which may include your IP address, general geolocation data (including inferred location based off your IP address), details about your device and/or browser, “cookie” information, the page or feature you requested, and information about how you interact with and use the Services. “Cookies” are identifiers we transfer to your browser that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded. Our advertising partners, if any, may transmit cookies and other similar technologies to your browser or device as well, to tailor and deliver advertisements. In addition, if you click on a link to a third-party website or service, such third party may transmit cookies to you.
We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to provide and improve the Services - for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.
Information Collected From Other Websites and Do Not Track Policy:
We use your Personal Information for a variety of business purposes, including:
To provide the Services or information requested, such as:
For administrative purposes, such as:
For human resources administration purposes, such as:
For legal purposes, such as:
To market/advertise our products and services, such as:
For other purposes with your consent:
We may disclose your Personal Information with third parties as described in this section.
Aggregated and/or De-identified Information
We may aggregate and/or de-identify your Personal Information so that you are not identified as an individual or as a specific company, and use and disclose this information for our lawful business purposes in our discretion. We may also provide aggregate and/or de-identified usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience.
In cases where you use our Services on behalf of our customer that is an organization (e.g., your employer), that organization may access information associated with your use of the Services including usage and other data in accordance with our agreement with that organization.
When you use the Services, your information may be disclosed to or available to other users from your organization.
We may disclose any Personal Information we collect about you to our third-party service providers. The categories of service providers to whom we entrust Personal Information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested; (iii) marketing and advertising; (iv) payment and transaction processing; (v) customer service activities; and (vi) the provision of IT and related services.
In using our Services, you may also provide information to a third-party service when you choose to link your account with a third-party service and such information will be subject to your agreement with that service. We do not control, and we are not responsible for, the privacy and security practices of such third-party services. Sharing information with these third parties is at your own risk.
We may provide Personal Information to business partners to provide you with a product or service you have requested. We may also provide Personal Information to business partners with whom we jointly offer products or services.
We may disclose Personal Information to our affiliated companies, which are companies under common ownership/control.
Through our Services, we may allow third-party advertising partners to set cookies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.”
You may stop or restrict the placement of cookies and similar technologies on your device or remove them by adjusting your preferences as your browser or device permits. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt out of personalized advertisements on some mobile applications by following the instructions for Android and iOS.
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these websites and learn more about targeted advertising and consumer choice and privacy, at https://thenai.org/opt-out/, https://www.youronlinechoices.eu/, https://youradchoices.ca/en/tools, and https://optout.aboutads.info/.
Please note you must separately opt out in each browser and on each device.
For more options for opting out of interest-based advertising activities, see the "What Choices Do I Have" section below.
If CaptivateIQ undertakes or is involved in any merger, acquisition, financing, reorganization, consolidation, divestiture, sale of all or substantially all assets or stock, other change of control transaction, bankruptcy, or insolvency event, then we may disclose, transfer, or share some or all of our assets (including your Personal Information) in connection with such transaction or in contemplation of such transaction (e.g., due diligence).
Protection of CaptivateIQ and Others
We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate: (i) to comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) to protect your, our or others’ rights, property, or safety; (iii) to enforce our policies and contracts; (iv) to collect amounts owed to us; (v) when we believe disclosure is necessary or appropriate to prevent financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vi) if we, in good faith, believe that disclosure is otherwise necessary or advisable to protect the rights, property, or safety of CaptivateIQ, our employees, our users or others.
Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may have additional or different sign-on protections via that third-party site or service. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately (e.g., by using strong passwords) and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately no system is 100% secure, and we cannot guarantee the security of any information you provide to us. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.
CaptivateIQ is based in the United States and, to the fullest extent permitted by applicable law, the information we collect is governed by U.S. law. All information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries. By using the Services, you agree that your information will be transferred in this way.
General Information Rights
Depending on your jurisdiction of residence, and subject to applicable legal exceptions, you may be able to ask us to:
If you request these rights, we will need to verify your identity for security and to prevent fraud. We will not discriminate against you or treat you differently for exercising these rights.
To exercise these rights, please email us at email@example.com with your request.
Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your Personal Information for our legitimate interests or to comply with a legal obligation. Depending on applicable law, you may have the right to appeal our decision to deny your request. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.
Please note that if you use our Services in connection with a CaptivateIQ customer account (e.g., your employer), that organization may be responsible for fulfilling the individual rights requests referenced above.
Notice of Right to Opt Out of Sales of Personal Information and Sharing/Processing of Personal Information for Targeted Advertising Purposes
As explained in detail in the "Advertising Partners" section above, we allow third-party vendors to collect information from your device and online browsing activities for online targeted advertising and related advertising analytics purposes, so that we can provide you with more relevant and tailored ads regarding the Services. The disclosure of your information to these third parties to assist us in providing these ads may be considered a “sale” of Personal Information under applicable law or the processing/sharing of Personal Information for targeted advertising purposes.
Depending on your jurisdiction of residence, you may have the right to opt out of our disclosure of your Personal Information (such as through cookie and pixel technology) for purposes that could be considered “sales” for those third parties' own commercial purposes, or “sharing” for purposes of targeted advertising. If you would like to opt out of our disclosure of your Personal Information (such as through cookie and pixel technology) for purposes that could be considered “sales” for those third parties' own commercial purposes, or “sharing” for purposes of targeted advertising, then to opt out of these activities that are based on cookies and pixels, please click here, and to opt out of these activities that are not based on cookies and pixels, please email firstname.lastname@example.org and let us know that you would like to opt out of the sale/sharing of your Personal Information. You will have to make these choices on each device and browser you use.
Please note that if you have a legally-recognized browser-based opt out preference signal turned on via your device browser, we recognize such preference in accordance with applicable law.
If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with additional information about: (1) the purpose for which we use each category of Personal Information we collect; and (2) the categories of third parties to which we (a) disclose such Personal Information for a business purpose, (b) “share” Personal Information for “cross-context behavioral advertising,” and/or (c) “sell” such Personal Information. Under the CCPA, “sharing” is defined as the targeting of advertising to a consumer based on that consumer’s Personal Information obtained from the consumer’s activity across unrelated websites, and “selling” is defined as the disclosure of Personal Information to third parties in exchange for monetary or other valuable consideration. Our use of third-party online advertising and related advertising analytics services may result in the disclosure of online identifiers (e.g., cookie data, IP addresses, device identifiers, hashed e-mail addresses and usage information) in a way that may be considered a “sale” or "sharing" under the CCPA.
The following chart details these activities:
Your Choices Regarding “Sharing” and “Selling”. If you would like to opt out of our disclosure of your Personal Information (such as through cookie and pixel technology) for purposes that could be considered “sales," or “sharing” for purposes of cross-context behavioral advertising, then to opt out of these activities that are based on cookies and pixels, please click here, and to opt out of these activities that are not based on cookies and pixels, please email email@example.com and let us know that you would like to opt out of the sale/sharing of your Personal Information. You will have to make these choices on each device and browser you use.
Please note that if you have a legally-recognized browser-based opt out preference signal turned on via your device browser, we recognize such preference in accordance with applicable law.
Other CCPA Rights. If we ever offer any financial incentives in exchange for your Personal Information, we will provide you with appropriate information about such incentives.
The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for “business purposes” (as defined in the CCPA) for which you cannot opt out under the CCPA.
California “Shine the Light” Disclosure. The California “Shine the Light” law gives residents of California the right under certain circumstances to opt out of the disclosure of certain categories of Personal Information with third parties for their direct marketing purposes, or in the alternative, that we provide a cost-free means for consumers to opt out of any such disclosure. We do not currently disclose your Personal Information to third parties for their own direct marketing purposes.
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect Personal Information from children. If you learn that your child has provided us with Personal Information without your consent, you may contact us as set forth below. If we learn that we have collected a child’s Personal Information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account.
If you are located in the European Economic Area, the United Kingdom or Switzerland, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your Personal Information violates applicable law.
Attn: Privacy Team
480 2nd St, Suite 100
San Francisco, CA 94107, USA
What are Cookies?
Cookies are text files containing small amounts of information which are automatically downloaded to your computer or device when you visit a website. Cookies send data back to the originating website on each subsequent visit, or share data with other websites that recognize that Cookie.
Cookies are useful because they allow a website to recognize a user's device over time. They can be used for lots of different activities, such as letting you navigate between pages efficiently, remembering your preferences, personalizing your online experience, and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests.
What types of Cookies do we use?
There are four different types of Cookies we use:
To find out more about interest-based ads and your choices, please visit these sites: Digital Advertising Alliance, Network Advertising Initiative, and Interactive Advertising Bureau (IAB) Europe.
How long do Cookies stay on my device?
Some Cookies operate from the time you visit a CaptivateIQ website or to the end of that particular web-browsing session. These Cookies expire and are automatically deleted when you close your internet browser. These Cookies are called "session" Cookies.
Some Cookies will stay on your device between browsing sessions – they do not expire when you close your browser. These Cookies are called "persistent" Cookies. The length of time a persistent cookie stays on your device varies from Cookie to Cookie.
How do I control which Cookies are set?
There are a number of ways you can manage what Cookies are set on your devices. As explained above, however, strictly necessary Cookies cannot be disabled. If you block certain Cookies, the Services may not be accessible to you and/or the performance, features, or Services may not function in their intended way.
Your Cookies choices
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